This is a Direct Hire opportunity, must be local Los Angeles, CA and able to work W2 through Ledgent Technology. This is not 3rd party friendly, there are no referral fee's for this role.

JOB SUMMARY

The Operations Analyst II is responsible for assisting with the configuration and maintenance of the Firm's applications. The Operations Analyst II works closely with the IT Operations Manager and the Director of Information Technology and has regular interactions with all members of Information Technology as it relates to application deployment, stability, innovation, maintenance, and the full scope of its duties. The Operations Analyst II provides escalated support to team members, Help Desk, and end users.


JOB FUNCTIONS
Experience w/ Automating w/ Bash & PowerShell

Experience w/ Azure & M365

Microsoft Power Platform Suite - Power Automate, Power Apps, Power BI,
Troubleshoot cloud and on-premise application errors, isolate problems and determine possible solutions in a timely manner.
Partner with other IT Operations team members to develop and implement resolutions to application errors and issues.
Implement, integrate, and manage cloud and on-premise Firm applications.
Deploy and integrate new applications and systems to both local and remote systems utilizing SCCM, Intune, and Ivanti.
Manage application product lifecycle, inform on future changes that affect or may affect the Firm.
Provide escalation support to the Help Desk.
Provide after-hours support to the Help Desk and/or users as part of the escalation or on-call rotation.
Provide support for other IT Operations team members for projects and task completion.
Provision and decommission accounts in applications and platforms, including Active Directory and Microsoft Exchange Online.
Manage and maintain the Active Directory environment.
Address Microsoft Windows updates and security vulnerabilities and adhere to a strict patching SLA.
Develop and maintain documentation related to all system support protocols and related responsibilities.
Perform quality control testing practices and procedures for Firm applications to provide and maintain a reliable working environment.
Develop, maintain, and manage relationships with vendors and consultants related to Firm's technologies.
Assist with the evaluations and recommendations for Firm technologies.
Manage projects independently.
Support the creation of training materials for Firm applications.
Perform other duties as assigned.




COMPETENCIES

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Customer focus: Building strong customer relationships and delivering customer-centric solutions.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.